SUPPORT ยท ACCESS HELP
For account, connection, billing, or refund issues, submit a support ticket through the user panel. Keep the issue and relevant details together in one ticket for easier review and follow-up.
Open ticket supportCONTACT CHANNELS
We currently handle support through tickets. No public email or Telegram contact is available; please check the user panel for current information.
Use tickets for account access, subscription imports, connection issues, order questions, and refund requests. Sign in, open the ticket area, describe the issue, and add any updates to the same ticket.
Reply times depend on the ticket queue and the details that need to be checked. Return to the panel to follow up; no fixed response time is guaranteed.
View ticketsNo customer support email has been published, and support requests are not handled by email. Submit order or account questions through a ticket in the user panel.
Email support is not available, so there is no email response time to share.
No Telegram support account has been published. For connection troubleshooting or service issues, use the ticket system to keep the full conversation in one place.
This channel is not available, so there is no messaging response time to share.
TICKET NOTES
Start by explaining what happened, then add details about your setup. Do not send your password or full subscription link.
For connection issues, include your platform, client name, selected region and route, and roughly when the problem started. Say whether you cannot connect, cannot access sites after connecting, or are having trouble with just one site.
Attach any error message or a screenshot with sensitive details hidden. For billing issues, include the relevant order number, payment method, and status shown in the panel. For refund requests, specify the order. This service offers a 60-day money-back guarantee.
Return to the ticket area after submitting to check for replies. If you have tried switching routes, importing the subscription again, or changing networks, add the results to the original ticket so support can continue troubleshooting with the full context.
BEFORE CONTACTING
Go to the downloads section of the user panel. Sign in to get a subscription. Clients are available after sign-in except on iOS, where the download section requires an active plan. For setup and connection steps, see the getting started guide.
Check that your local network is working, your plan and data status in the panel are normal, and the client has the latest subscription. Then check whether the issue affects all sites or just one service. If the problem persists, include these findings in your ticket. For route differences, see routes and protocols.
The plans page lists prices, data allowances, and billing terms. See the refund policy for refund details. This service offers a 60-day money-back guarantee. To request a refund, submit a ticket through the user panel and include the relevant order information.
The ticket system is in the user panel. If you already have an account, sign in to the panel. If not, get started for free. No email address is required; create an account with a username and password.